Privacy Policy

Supply Chain Way — Effective July 29, 2026

Hesol India Private Limited ("Hesol", "SCWAY", "we", "us", or "our") operates the website supplychainway.com and the online courses, learning materials, and related services offered under the brand "Supply Chain Way" (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account information: name, email address, phone number, and password when you register.
• Billing information: billing name, address, and (for course purchases) payment details, which are collected and processed by our third-party payment gateway.
• Course activity: content you submit through assignments, quizzes, discussion boards, or support requests.
• Communications: messages you send us via email, contact forms, or customer support.

1.2 Information Collected Automatically

• Usage data: pages viewed, courses accessed, time spent, links clicked, and referring pages.
• Device and log data: IP address, browser type and version, operating system, and device identifiers.
• Cookies and similar technologies, as described in Section 3.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide access to purchased courses.
• Process payments and send transaction confirmations, invoices, and receipts.
• Track course progress, issue certificates, and provide customer support.
• Send administrative communications, service updates, and (where you have opted in) marketing communications.
• Monitor, maintain, and improve the Service, and detect or prevent fraud and misuse.
• Comply with legal obligations and enforce our Terms and Conditions.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the Service, remember your preferences, keep you logged in, and understand how the Service is used. You can control cookies through your browser settings; disabling cookies may limit some features of the Service (for example, staying logged in or resuming a course where you left off).

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Payment processors, to complete and secure your course purchases.
• Service providers who help us operate the Service (e.g., hosting, email delivery, analytics), under confidentiality obligations.
• Legal and regulatory authorities, where required by law, court order, or to protect our rights, users, or the public.
• A successor entity, in connection with a merger, acquisition, or sale of assets, subject to this policy or a materially similar one.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize the information.

6. Data Security

We use reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal and legitimate business retention needs.
• Withdraw consent for optional processing, such as marketing communications, at any time.
• Lodge a grievance with our designated contact (Section 10) or the appropriate data protection authority.

To exercise these rights, contact us at HesolConsulting@gmail.com.

8. Children's Privacy

The Service is intended for users who are at least 18 years old, or the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

This document is a general template prepared for informational purposes and does not constitute legal advice. Have it reviewed by a qualified lawyer familiar with Indian law (including the Digital Personal Data Protection Act, 2023 and the Consumer Protection Act, 2019) and, if applicable, the laws of any other country your users are based in, before publishing.